FREQUENTLY ASKED QUESTIONS

I lost an earring and would like to replace it. Is it possible?

I will replace a single earring at half cost of the original pair.

Example: if you lost one of the herkimer droplets

I accidentally damaged an earring. Can it be replaced?

Yes! I will gladly replace a damaged earring at half the original cost of the pair.

See above example.

I noticed a stone in my jewelry is damaged. Can it be fixed or replaced?

lost or damage stone repair- case by case basis

[explain the pre-sale process that ensures quality and stone integrity, therefore replacement or repair is assessed on a case by case basis]

Can a ring be resized?

ring resizing- sizing down- 25 fee Sizing up 10 fee (only up to 1/2 a size possible)

tarnish/skin reaction- return within 5 days of receiving item

Returns-

custom work is not returnable

returns accepted after 5 days of delivery in new condition

buyer pays shipping on returns and uses tracking

Returns to:

Miranda Hope

5419 Hollywood Boulevard Suite C704

Los Angeles Ca 90027

Custom (link to custom section)

custom work with clients stones- accepted but not responsible for clients stones. No price discount

the custom process- design, sketches, fabrication, approval, payment, shipped

replicating a sold out piece- always accepted. Use the contact form to pick your stone

Custom ring?- Know your ring size

Studio Visits (link to visit section)

appointments available by email for the East Hollywood, Los Angeles location 

Appointments are scheduled for 1 hour

Come with designs and materials in mind to make the best use of your time

Choose design, choose stone, measure sizes, see layout and sketch, see final project in photos after fabrication, shipping or pickup within two weeks

Wholesale terms upon request